Private policy

PRIVACY POLICY

At Vietsun, we respect your privacy. We inform our users on how we collect, use, share, and protect your personal data. Every time you interact with Vietsun through our physical stores or e-commerce websites and engage with our services, you agree to the use of information that is collected or submitted as stated in this Privacy Policy. Protecting your personal information is important to us, and we want you to feel confident that your data is kept safe and secure with us.

This Privacy Policy applies to all personal information collected by Vietsun. Vietsun may be referred to as “Vietsun”, “we”, “our”, or “us” in this statement. At Vietsun, we are working hard to better serve our customers while keeping the personal data shared with us confidential and private, which has become one of our top priorities.

This statement further explains how and why we collect your personal information for the purpose of managing your accounts with us and processing transactions made between you and Vietsun.

HOW WE COLLECT DATA INFORMATION This section tells you what kind of personal data we may collect from you when you use our services and the personally identifiable information we may receive from other sources. Through this information, we can provide our services to you, where the information you give is necessary for offline and online transactions, operational functions, and marketing activities.

We collect information related to your use of our website using cookies, web beacons, and log information. We use all of this information to improve the functionality of the website every time we conduct an overall review of our users’ activities, ensuring that your access is more secure and efficient.

Cookies are small files containing strings of text stored on your computer that we use to authenticate you in transactions on our websites and deliver content specific to your interests and preferences. Web beacons are often used with cookies. We use web beacons to monitor the user’s activity on our website, specifically to track how long users visit our web pages, allowing us to generate reviews and results on website traffic, unique visitor counts, and other impression functions. Log information may include website requests, operating system, browser details, date and time of your request, and cookies that may identify your browser. We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for operational use. IP addresses are not linked to personally identifiable information. We may collect your personal data in the following situations whenever you interact with Vietsun:

• When you register for our services in both physical stores and online stores

• When you shop with us online, browse our websites, or use our mobile applications

• When you use our online or printed vouchers or coupons

• When you contact us, or we contact you, or when you participate in promotions, competitions, surveys, and product reviews about our services

While transacting on our website, personally identifiable information collected about you may include:

• First and last name, email address, contact details including phone numbers, and PIN/ZIP code

• Demographic profile (such as age, gender, occupation, education, address, and durables owned)

• Personal preferences and interests

• Your opinion on services, products, and features on our website

We may also collect the following information about:

• The pages you visit/access

• The links you click on our website

• The number of times you access the page

• Items you view, add to your bag, or wish list

• Other websites you open simultaneously while browsing ours

HOW WE USE DATA INFORMATION We may use personal data in the following circumstances regarding product and service fulfillment and transactions between the user and Vietsun.

• Operational procedures and transactions:

  • Fulfilling and managing purchases, processing and settling payments, handling orders, and providing receipts in both physical and online stores

  • Providing customer service, resolving disputes, processing payments including returns, refunds, and other transaction-related issues

  • Managing subscription services, including order management, billing, improving reorder experiences, and communicating with users about subscriptions and other products and services

  • Fulfilling other technical, logistical, financial, tax, legal, compliance, administrative, and/or back-office functions

  • Conducting transactions where we are required by law to collect information

  • Preventing fraudulent transactions, monitoring against theft, and otherwise protecting our guests and our business

• Online marketing and social media:

  • Sending promotional campaigns, surveys, new product and website features, and service or policy update notices through official marketing channels, such as SMS, WhatsApp, email, and social media (when you opt-in to receive such information)

  • Delivering coupons, mobile coupons, newsletters, in-store receipt messages, emails, mobile messages, and social media notifications, and administering raffle draws and contests in both physical stores and e-commerce platforms

  • Responding to requests for information about our products and services in our stores and on our websites or mobile applications

Non-personal information will be disclosed to our partners to deliver the best offers and services.

DISCLOSURE TO THIRD PARTIES We disclose personal data to other organizations/companies that perform services for the requirements of our transactions—such as courier companies for product deliveries and other service providers who may need personal data for the efficient implementation of processes related to this website. We do not sell, share, or rent any personal information unless required by special circumstances such as compliance with subpoenas, court orders, or requests from legal authorities or law enforcement agencies requiring such disclosure.

We and/or certain authorized third-party service providers or third-party sellers/resellers will use the personal information provided by you to offer services on Vietsun. Occasionally, we may disclose general statistical information about our site and visitors, such as the number of visitors, the number and type of goods and services purchased, etc. Your trust and confidence are our highest priority. We do not rent, sell, or share your personal information and will not disclose any of your personally identifiable information to third parties unless we have your permission or are required to do so to provide requested products or services or to investigate, prevent, or act regarding unlawful activities.

SOCIAL MEDIA We operate channels, pages, and accounts on various social media sites to inform, assist, and engage with customers. We monitor and record comments and posts made on these channels about us to improve our services.

Vietsun is not responsible for any information posted on these sites other than the information we have posted ourselves. We do not endorse the social media sites themselves or any information posted on them by third parties.

The following companies—Facebook, Twitter, Instagram, YouTube, Google, and LinkedIn—may use data for their own purposes, specifically to market to you through their platforms and allow engagement on our websites.

YOUR RIGHTS AND ACCESS TO INFORMATION All information we collect is stored in our contact database. For users who have registered on the Vietsun e-commerce platform, all information is available in your account, which you can access anytime by logging into your account through our website.

In relation to your personal data, you have the following rights:

• Request correction or updating of your personal data

• Request deletion of your personal data when no longer necessary

• Object to the processing of your personal data if it impacts your fundamental rights

• Request restriction of processing your personal data in specific cases

OPT-OUT POLICY Where you have opted in to receive communications, we may send you information about our products and services. To opt out of marketing or promotional emails, please click the unsubscribe link in the footer of the email communication. To stop receiving SMS, please reply with the opt-out number stated in the SMS.

CONTACTING US AND COMPLAINTS If you need further information regarding our Privacy Policy or have a complaint about how we handle your personal information, please email us at info@vietsunholdings.com. We will promptly contact you to resolve any issues.